Refund policy
Returns:
Return Policy:
We want you to be happy shopping at Tempco, and we understand that sometimes items just don't work out for one reason or another. We're glad to try and make it right for you with a return or an exchange. We ask that you return the item within 30 days of package delivery. The item must be brand new, unused, or unwashed, with all tags and original packaging still attached and any accessories included. We cannot accept items that have been modified in any way, such as monograms, alterations, etc. for return or exchange. Refunds are based on the original price paid, excluding shipping, which is not refundable. Items returned in unacceptable condition will not be refunded. If a customer wants to reclaim any such non-refundable items, they will be responsible for paying the shipping to retrieve them. Otherwise, items will be donated.
You may ship the package to us using any carrier you wish. You do not need prior authorization from us, just make sure to include a copy of your packing list or receipt in the package, so we will know which account to make the refund to, or which address to ship an exchange. If you are asking to make an exchange, let us know what you want to exchange the item for. We will send an exchange item with no additional shipping charges one time. If more exchanges are required, you will need to pay shipping for them.
Return and Exchange Address:
Please make sure to get a tracking number. We cannot issue a refund on items we do not receive.
If using USPS:
Starr Western Wear
Returns and Exchanges Department
PO Box 1022
El Paso, Texas 79946
If using any other carrier:
Starr Western Wear
Returns and Exchanges Department
112 E. Overland
El Paso, TX 79901
Free Returns on Eligible Items:
We offer free shipping and returns on purchases of $75 or more within the continental U.S. If your purchase qualifies for free returns, please look for the pre-paid return label that will be included in the envelope with your receipt.
You must use the label we send you to get free return shipping. Lost the label? No problem. If it's still within the 30-day window, email us, and we'll send you another.
Free returns are only within 30 days of purchase. After 30 days, you may still return your item using your own carrier following the general Return Policy guidelines above.
If you are returning something for an exchange, free shipping and return apply to only one exchange. Further exchanges will be charged for shipping.
We reserve the right to cancel the free shipping and return promotion at any time without notice.
Returns Processing:
We process most returns within three days of receipt. You will receive an email indicating the amount credited to your account if a return is requested, or an email indicating your exchange was shipped. Depending on your credit card processor, it may take several days to see the money refunded to your account.
STORE ADDRESSES
3 Huge Locations in El Paso, Texas:
Eastside: 11751 Gateway West Blvd, El Paso Texas 79936 915-594-0113
Downtown: 112 E. Overland Ave, El Paso Texas 79901 915-533-0113
Westside: Shoppes At Solana (750 Sunland Park Drive), El Paso Texas, 79912 915-247-0133